Parcelfarce Deliveries

Discussion in 'Off Topic / Chit-Chat' started by johnski, 18 Aug 2012.

  1. johnski

    johnski Member

    Joined:
    29 Jul 2008
    Messages:
    139
    Anybody ever had a delivery come after 5pm with them? Waiting on my order from Aqua Essentials being delivered. Been sat in all day waiting "patiently" and I'm starting to feel like a kid who's just been told Christmas might be canceled.

    Tracking says its "Out for delivery"

    18.08.2012 00:01 Newcastle Depot Loaded to vehicle for delivery
    17.08.2012 23:24 Newcastle Depot Received at delivery depot
    17.08.2012 10:33 UK National Sort Ctr Received and processed
    16.08.2012 16:30 Exeter Depot Forwarded for processing
     
  2. Nathaniel Whiteside

    Nathaniel Whiteside Member

    Joined:
    22 Mar 2012
    Messages:
    3,159
    Location:
    Richmond, North Yorkshire, UK
    It'll be on its way if so. They work later than 5 I think..
     
  3. darren636

    darren636 Member

    Joined:
    5 Aug 2011
    Messages:
    1,913
    Location:
    dorset
    Monday.
     
  4. Fox

    Fox Member

    Joined:
    29 Oct 2011
    Messages:
    52
    Location:
    near Chesham, Bucks
    I thought they only delivered up to midday on Saturdays. I've had a few deliveries come after 5 in the week (normally when I'm on the phone barking at someone), but don't think so at the weekends.
     
  5. johnski

    johnski Member

    Joined:
    29 Jul 2008
    Messages:
    139
    Edit; scratch that, they stop at 2PM on a Saturday.

    It's killin me. I originally messed up my order and had my old postcode on my address, which added another day on the delivery, and I thought it would be next day delivery, but it was 48hour, so I took 2 days off work for nothing as well. :crazy: Now nobody will be in on Monday to accept the delivery so I'll have to wait till Thursday for a redelivery! :mad: :mad:
     
  6. Ian Holdich

    Ian Holdich Global Moderator Staff Member

    Joined:
    18 Feb 2010
    Messages:
    3,300
    Location:
    lincoln uk
    can it be delivered to a neighbours?
     
  7. johnski

    johnski Member

    Joined:
    29 Jul 2008
    Messages:
    139
    They never do that anymore, they just take it back to the depot. I don't actually know me neighbours anyway, and it's 2 boxes worth of stuff, not too sure they'd be happy taking in a strangers mail full of rocks and what not lol.
     
  8. John S

    John S Member

    Joined:
    13 Dec 2008
    Messages:
    849
    Location:
    Welwyn Garden City
    Unless your goods are 'customer signature only', Parcelforce can leave with neighbours and the drivers are encouraged to do so. Your daily postman cannot do this and has to return it to the depot which is odd as they both come under Royal Mail.
     
  9. Fox

    Fox Member

    Joined:
    29 Oct 2011
    Messages:
    52
    Location:
    near Chesham, Bucks
    Not gonna help Johnski get his parcel, but Royal Mail are rolling out the 'leave with a neighbour' idea nationwide after a 'successful' trial - altho you can opt out if you wish.

    Hope your parcel eventually arrives safe
     
  10. Antipofish

    Antipofish Guest

    why cant you take the card with you and go to the depot and collect it on Tuesday ?
     
  11. johnski

    johnski Member

    Joined:
    29 Jul 2008
    Messages:
    139
    Cheers. Me too!

    I remember once getting a delivery from them a couple years back and the box was soaking wet with a big hole in it. It was a dry day too.

    Because I'm back at work on Monday and I work daft hours, plus the depot is quite a distance to travel.

    I might have something sorted for Monday now anyway, hopefully.
     
  12. Antipofish

    Antipofish Guest

    Hope so mate. You CAN sign a form to allow them to deliver to a neighbour or to leave it in a "safe area" though. Best of luck, couriers, RM and parcelforce are all a BIG PAIN IN THE 4RSE
     
  13. markuk

    markuk Newly Registered

    Joined:
    25 May 2008
    Messages:
    21
    Location:
    old trafford
    I work for a courier company and have done for the last 6 years or more. now read this.......

    The well known couriers i.e parcelforce-dhl-city-link-interlink+[dpd formerley parceline]
    they all used to have there own employed staff.there drivers and operational staff were
    very customer service orientated... NOT ANY MORE.

    The company i work for, which i am not naming yet ,could not give a toss about the customer
    service.as long as the parcels are scanned onto the van in the morning
    and there is no parcels left in the depot thats all they care about....

    Customers trying to contact courier companies regarding there consignments will have a
    hard time trying to get any sense from these couriers

    HERES HOW IT IS.............

    1 THEY ARE ALL SELF EMPLOYED COURIERS AND WILL NOT GO THE EXTRA MILE TO DELIVER YOU YOUR CONSIGNMENT.

    2.YOU CAN EXPECT. a delivery between 7am-9pm. no window of time...

    3.THERE ARE. a few employed drivers that are left that would try to do good and go the extra mile for you
     
  14. johnski

    johnski Member

    Joined:
    29 Jul 2008
    Messages:
    139
    I used to know a few drivers myself, and what they used to tell me, I'm honestly surprised people even get their parcels at all tbh! I also had to deal with them at work, watching them literally throw boxes around the back of the van looking for stuff.

    Hopefully when I get in from work, I'll have 3 intact boxes waiting!
     
  15. BigTom

    BigTom Forum Moderator Staff Member

    Joined:
    1 May 2009
    Messages:
    2,281
    Location:
    Edinburgh
    I'm in the middle of a classic bit of Parcelfarce action at the moment...

    Bought an LED light from someone in Australia, posted by standard airmail so no tracking.
    Waited several weeks for it to arrive with no luck.
    Went to my local depot to check if it was there, noone could find anything for me.
    Tried the Parcelforce helpline to see if anyone could check my address, apparently nothing anyone could find.

    Eventually found a number for Parcelforce Managing Director's office, got someone there who actually managed to identify the item and gave me a tracking number - the package had been sat at my local depot (when I went to check) waiting for me to pay custom charges which PF never informed me about (they're supposed to send you a letter with payment details) for 3 weeks, but had by this point been returned to sender and was winging its way back to Oz.

    Cretins.
     
  16. Nathaniel Whiteside

    Nathaniel Whiteside Member

    Joined:
    22 Mar 2012
    Messages:
    3,159
    Location:
    Richmond, North Yorkshire, UK
    Is that what happened to that KESSIL?

    The Bastards!
     
  17. BigTom

    BigTom Forum Moderator Staff Member

    Joined:
    1 May 2009
    Messages:
    2,281
    Location:
    Edinburgh
    Yup. I'm now away for home for 6 weeks so will have to wait until the end of September to get it posted back again. So frustrating!
     
  18. Antipofish

    Antipofish Guest


    Meanwhile, who pays for the return postage and are the morons giving you any compensation ?
     
  19. BigTom

    BigTom Forum Moderator Staff Member

    Joined:
    1 May 2009
    Messages:
    2,281
    Location:
    Edinburgh
    Apparently any postage refunds/claims can only be made by the person who posted, in the country of origin. Suspect that's going to be a pain in the blahblahblahblah and all.
     
  20. Antipofish

    Antipofish Guest

    Well I hope you get it sorted. It took Royal Fail 5 months to send my leaving gifts parcel from the UK to New Zealand !!! And the biatch I got on the phone when I called to get it sorted was so unconcerned it was unbelievable. I hate them.
     

Share This Page

Facebook Page
Twitter Page
  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice