Thanks Alto,
I would be happy to sort moving the tank myself other than I had to bribe people with beer and a curry to help me the first time of getting it in the house and I don't want any damage to occur due to me removing it for collection (other than lifting the tank off if needed).
In honesty I never wanted the gloss finish, I am aware of how the finish ends up, all the marks it leaves, the fingerprints, water droplets, scratches (even with a proper gloss cleaning cloth) as I had a gloss black kitchen for 5 years. That is why I asked for the Super-Matt Anthracite originally and avoided the High Gloss Plum we discussed previous when selecting a colour to avoid these issues 🙁
The cabinet itself construction wise is fine, the holes should all be done on a CNC machine likely from two boards (based on amount of timber) and thus should line up. The only reason they may not is that a board has slipped on the CNC bed when it was being cut and drilled. This also leads me to believe that the side cut outs are actually how they intended which kind of makes it worse because the holes for the VB's to line up too would also be drilled on the CNC machine unless for some reason this cabinet maker uses a different machine after cutting for the holes (not likely as another process and cost).
I am only aware of this and checked it all in more detail because I used to design high end built in wardrobes where we produced products in the same fashion as this cabinet is produced.
I have to go through Charterhouse as they is who my contract is with as brought tank with them and although I could phone EA direct to discuss this will likely increase time waiting to find out the resolution. In honesty some of the things are minor but with the costs involved I feel they shouldn't be.
Based on this cabinet I would rate the product the following:
Quality of Finish (paint. edge trim): 7/10
The edge trim is a little rough in places and as stated there are two small dents on the right door panel. Everything else is finished very well and feels lovely to touch. The actual gloss is polished lovely with no visible swirl marks on any of the panels.
Quality of hardware (hinges, soft close, push click-open, VB's, desk cup): 8/10
the hinges are you usual 2 way adjustment with built in soft close but are pretty basic. The adjustment (assuming hinges are installed correctly) should be enough to line the doors fine and the soft close works as expected. The push-click open is the most basic version and are not set far enough back to get the doors to sit flush with the unit properly so all the doors looking from top down are at a slight angle. If you do adjust so they are not the push-click stops working as there is not enough throw in the lever used. The VB's used are metal and of good quality so no complaints with the fixtures there. The desk cups used for the side holes are alright and metal rather than plastic, however the little windows do not stay up if you try and close them so if you have them facing up you cannot keep the little holes closed.
Overall Construction: 6/10
The overall construction is solid. The tolerance on the panels is excellent and as expected with it being cut on CNC. The rear cut outs/open sections work well and allow plenty of tubing options although having an internal cut out between the left and right cabinet sections would be handy to pass through tubing for filters and wires so its not all behind the tank apart from where you you want it.
There are no adjustable feet and the base of the cabinet itself makes the support for it so you need a very level floor prior to placing the tank. No where is this stated on EA's website and I never got a response about this prior to the tank being shipped.
I have written about the cup quality above but the issue of their position is a big let down if this really is how the CNC machine cuts them and is as intended. It reduces flexibility and means they become almost worthless.
That covers the general really and it is a shame as I would expect it to be overall a product that should attain 9/10 in my opinion and this has fallen short. Considering the cabinet costs £500 by itself which is hefty price I would struggle at this time to recommend EA tanks to people. Assuming the issues are resolved and the side cups are not as intended I would suggest the product would be more inline with what was originally expected at this price point.
Regards,
Adam
p.s I have spoken to Charterhouse and they have already Emailed EA asking about what has happened and I am awaiting a response from Charterhouse once they hear back so hopefully it shouldn't take too long to hear back from them.