When it came to buying plants for my current scape I learnt a valuable lesson. If you want decent plants cheaply the only places to go are; last trading post on eBay (I bought 20 plants I would say maybe 3 stems were a little straggly everything else spot on) or forums. However of you have a specific plant list you want to order all in one go you get what you pay for with plantedtanks. When I added. All the plants I wanted from TGM it came to about £70.00 which took me back so I shopped about and found these guys. The costs came to less than £30 so with such a big difference I figured I would give them a shot. Initially I placed the order on a tuesday night. Wednesday morning I received an email telling me how they bring plants in. They make one order a week from their supplier on a Tuesday lunch, plants come on Friday and generally you receive on a Monday at the earliest regardless of paying for overnight courier. This annoyed me as the only place I saw any details about delivery was when i payed a little extra for overnight courier. This was for the delivery from their warehouse/shop and not from the supplier but like I said I didn't find out the truth till the following day. After inspecting the website I found a page giving this information. Personally I feel that this information should be flashed right in front of your face before you place an order. (maybe when you select your delivery options for the transit of plants to your house!) anyway. The following Friday came and I received a partial refund with no explanation what so ever. In the end I emailed them and found out it was for plants that I ordered that the wholesaler didn't have. Again no information about stock on website, no information when receiving refund and no option to have them delivered when stock was available I feel is pretty poor customer service. When I received the plants none of them looked in good condition and the hygrophila difformis was completely dead. I emailed customer services and got no reply so found the email for the boss and sent him one. I got told they would order me some more and if that was no good I could have a refund (great faith in the product your selling). I talked to fellow members on the forum (showing pics too) and there were some feelings the plants were from the far east instead of Europe like advertised. I was assured they were from Europe though. When I asked for an eta on the new batch of plants I got no reply. Again it took 2 weeks as the emails regarding replacements took place Tuesday evening as it took 24 hours to get any form of reply from them. (you would of thought seeing as i was an unhappy customer they would of got them in a bit quicker one way or another)Well this batch weren't great I received 3 bunches and I would say I threw at least half a bunch away and the rest was passable...BARELY! All in all I think I will just save up and go to the green machine