well, some good news. i returned the faulty regulator and had a full refund. i highly recommed the site, which is firststopaquatics.co.uk. the money was back in my account the day after i sent the reg back.
the reg i got now seems to be alright apart from the first few mornings at switch on, only one or two bubbles would come through. however, a good blast with the needle valve wide open then back to 3bps and it will stay like that for the rest of the day. also i've noticed that when the solenoid is closed the pressure will be about 3 bar, yet when its on and letting gas through it will be about 2 bar or even 1.8 bar????