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Zoo Dreams

H

Halley

Member
Joined
6 May 2015
Messages
385
I have ordered some products from Zoo Dreams but I have received no responses to my emails enquiring if the product has been shipped. I do not know if my items have even been shipped. I had been over 9 days since I ordered. I spent over €220 here and I am worried. Has anyone else used the German ZooDreams website?


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Hi Halley, they have bad customer service. I hope u order is easy stuff. If there is a complication, it can become a bit difficult.

J
 
Oh no - I spent 224€ on a Juwel helialux led 920 and controller - I fear I will see neither the light nor the money again. This is not nice.


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Anyone any suggestions what to do?


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sajo said:
Hi Halley, they have bad customer service. I hope u order is easy stuff. If there is a complication, it can become a bit difficult.

J
Click to expand...

Yes - he takes your money but does not respond to my emails.


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Halley said:
I have ordered some products from Zoo Dreams but I have received no responses to my emails enquiring if the product has been shipped. I do not know if my items have even been shipped. I had been over 9 days since I ordered. I spent over €220 here and I am worried. Has anyone else used the German ZooDreams website?


Sent from my iPhone using Tapatalk
Click to expand...
Hey Halley

What's the news on your lights hope you got thing sorted.
 
No - still no lights - but the money is out of my account since 22 Jan. On his website he says 3-5 days delivery. I sent loads of email/phone calls and got one response saying it will be one to two more weeks. I will believe it when I see it


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You should ask for a tracking number!
The must have used a tracking service....on a purchase that expensive!
Usually takes about 7/10 days for hard goods from Europe!
I think he is over zealous with his delivery time scale!
hoggie
 
hogan53 said:
You should ask for a tracking number!
The must have used a tracking service....on a purchase that expensive!
Usually takes about 7/10 days for hard goods from Europe!
I think he is over zealous with his delivery time scale!
hoggie
Click to expand...

I don't think he has posted it yet - it is a hard lesson to take - everyone should search for reviews of a website before buying from it!


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Hi Halley, I took a punt on a less known website that had some so so reviews but the filter I was after was £200 cheaper than anywhere else so I went for it and don't regret it, it took 3 weeks to arrive but was very happy with the end result, so give it time ;)

If you paid via Paypal you can always escalate an question through there and they will be forced to reply there or you can ask Paypal to get your money back!
 
LondonDragon said:
Hi Halley, I took a punt on a less known website that had some so so reviews but the filter I was after was £200 cheaper than anywhere else so I went for it and don't regret it, it took 3 weeks to arrive but was very happy with the end result, so give it time ;)

If you paid via Paypal you can always escalate an question through there and they will be forced to reply there or you can ask Paypal to get your money back!
Click to expand...

Cheers I will wait some more and see what happens. I had no idea that it would take this long. The website looks very professional so I thought it was legit


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Update - got a full refund after numerous calls to Germany - I will now have to look elsewhere for the light and controller


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