Hi Matt,
I think there inlies my problem - I don't feel as if I have been properly looked after by Eheim, and that is especially galling considering the considerable cost of these units. To take nearly three months to resolve the first issue I had when I made it clear just how much water it was leaking, is to my mind unacceptable. I genuinely got the impression from dealing with their technical support that they just didn't care.
I work in a service industry, and had I provided my customers with the level of support I received from Eheim, some serious questions would be being asked.
I don't want to give the impression that I have the disposable income to make the decision to dump these units lightly, but I have become so disenfranchised that I feel I have little option.
It11