Tetratec external filter leaking problems

[Dolly Sprint 16v]

Nick

I would sit with the bucket for the next 6 months, my problem with the filter started after 4 months.

Paul.

 

[Mark Green]

I've got a new EX1200 that's not been used yet. Do you think I should go for prevention, as apposed to cure, and see if I can get the replacement parts without testing my carpet with the existing unit??

Simon Dee

You should contact tetra on thier web site www.tetra-service.net or call them on 00800 766 88766 and get the part replaced before you have any problems.

As nick said the problem can start 4 month's down the line, so being proactive now will give you some piece of mind.

 

[Simon D]

You should contact tetra on thier web site http://www.tetra-service.net or call them on 00800 766 88766 and get the part replaced before you have any problems.

As nick said the problem can start 4 month's down the line, so being proactive now will give you some piece of mind.

Thanks for the contact details, will do this before stting up,

Much appreciated

 

[alip01]

My EX1200 started leaking last week, so I sent them an email, but haven't got a reply. I took the filter apart, and put it back together, which stopped the leaking till this Monday. Now it's leaking again, so I tried ringing the first number on this thread, and was then told to ring the number that's in the post above this. However I keep being put on hold, and then being told to leave a message, which I have, but they still haven't rung back. I've rung 2 times yesterday, and twice today, always getting put on hold with the message 'all our operators are busy' and then told to leave a message after a few minutes later. 🙁

I've got the filter standing in a plastic box, so I can keep it running, and just empty the box's water twice a day, though last night I found an adult cherry shrimp in the box, how it got there I have no idea. :?

Has anyone else had issues contacting Tetra? If they have, have you found a way to get through to them? It's geting rather annoying!

Cheers,

 

[JamesM]

I'd be more concerned with how the adult cherry got in the bowl tbh.

 

[squiggley]

Go through the website mentioned above but it will take about a week to get it though

 

[alip01]

OK, I've gone through the website, hopefully that will get me the required parts soon!

I really don't know how the cherry got into the box, the only way I can think of is that it came through the leak, but I can't believe that the gap is big enough for a shrimp. I did take the filter apart a couple of days ago, so I guess it could have escaped then, and jumped into the box... :?

 

[Aqua sobriquet]

I don’t like necroposting on old threads but my EX600+ is leaking inside the head. I’ve sent an email to Tetra but I don’t know whether they’ll replace this part now? Replacements are available for about £18. Just to be sure, did replacing this part cure the problem? I notice the lever is a slightly different shape to the original so I assume this is the updated model TIA.