I guess this one got sorted back in May but in case anyone has the same issue (i did), here are the instructions co2 Supermarket sent me. It fixed the issue
Fear not, this is quite a common occurrence and is easy to fix in a few minutes; if you'd be so kind to turn off the CO2 entering the regulator and allow any gas within the system to dissipate so that both pressure gauges read zero. Then remove the electromagnet from the regulator by unscrewing the plastic nut. You see the gold-coloured metal post sticking out? Inside that there is a metal piston, so when the electricity turns on the electromagnet pulls the piston back, allowing the gas to flow. When the electricity is turned off a spring inside the post pushes the piston back and shuts off the gas. If that metal piston has moved during transit it or after a period of use can cause it to not seat properly in the solenoid and subsequently not form a good seal and allow gas to flow even when the solenoid is switch off.
Continuing... unscrew the two Phillips/Pozi-headed screws next to the gold post and remove the covering plate. You can now remove the gold metal post, but be careful when doing so as the piston inside is spring loaded and might fly out - so cover it with your hand to stop it flying off. What I suggest doing is checking the piston for any debris, and then clean the parts with a lint free cloth, applying some light oil (such as WD-40) on the parts, wipe clean, and then reassemble the unit in reverse.
It sounds a little complicated, but it's relatively straightforward and I’m sure you won’t have an issue with this - it's a 5 minute job.