Oase 125 not sitting flat

Paul27

Member
Joined
23 Sep 2019
Messages
178
Location
England
Hi

Received my oase 125 today. I've set it up but have accounted a problem it doesn't sit flat on the stand. There is a gap in the middle where it sits on the stand. The one corner of the stand does not line up. Frustrated now and wondering what to do.
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RudeDogg1

Member
Joined
3 Sep 2010
Messages
692
Location
Barnstaple, Devon
Did you have to put it together or did it come assembled? Does it have them weird metal dowels that have the big round screw head looking thing that you turn to lock it together? If it does they may need turning more
 

dino21

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Joined
17 Mar 2020
Messages
87
Location
Derbyshire
If the stand was part of an Oase package , then contact your supplier or Oase direct and let them comment on your photos and the problem as you see it.
Would not fill the tank with water until they respond and give a clear answer.

Regardless if you are not happy then getting some 18mm plywood cut to fit the tank would seem a better option.
Looks like there is a foam mat between the tank and stand, assume thats suppiled by Oase again ?
 

Paul27

Member
Joined
23 Sep 2019
Messages
178
Location
England
It was brought as a package. I emailed photos over last night and I've just rang and they will be giving me a call back. The tank is supplied with a wooden mat that it has to sit on.
 

alto

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24 Dec 2014
Messages
5,991
I’d want better ... even if Oase will warranty and replace the tank for however long, that won’t cover livestock or household damage
 

Paul27

Member
Joined
23 Sep 2019
Messages
178
Location
England
I’d want better ... even if Oase will warranty and replace the tank for however long, that won’t cover livestock or household damage
I had an email back yesterday afternoon saying that something should be sorted out for me today. I haven't filled the tank or put anything in there. So is completely empty. The stand comes flat packed so you have to construct it. I think what's happened is when it was being manufactured the pre drilled holes have been miss aligned and that's what has caused the issue.
 

RudeDogg1

Member
Joined
3 Sep 2010
Messages
692
Location
Barnstaple, Devon
Did you try my suggestion? I know sometimes if them metal twisty dowel things arent tightened up properly they will be missaligned
 
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