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That is what I was so angry about. I bought the unit because I wanted to accurately monitor my pH 24/7 and get graphs for it etc. On their website there is a very small link quietly hidden away which leads to a page full of vague facts and figures. Nowhere does it actually mention that the unit cannot measure pH in soft water. It literally does not say it anywhere.
Now, I think I owe an apology to the OP for spectacularly hijacking his thread.
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