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They said "I confirm that this tank will be perfectly fine to be used as advised by the manufacturer of the item. There is a bracket included in the tank that should cover up this damage so that it cannot be seen."
If that's the case I would take it up with seapets as they have given you a guarantee that the tank was ok to use. There is no reason to think that it was the courier that caused the damage, the damage could of happened at seapets !
I would e-mail them asking for a replacement explaining what has happened and copying their reply e-mail to show that they said it would be ok
Matt
Just wanted to mention a recent experiance with SeaPets.
I ordered some Vesicularia dubyana (Christmas Moss) from them and recieved one plastic pack of totally dried out dead moss, which was supposed to have been from Tropica. I would never ever order from them again. I'm quite sure that it was send out in that state that I recieved it in and never had issues with Tropica plants from other online shops.
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