niknaksky
Member
What has happened to the green machine......
I used to buy alot from the green machine years ago best plants around and loved all the display tanks in the shop but stopped using them when they closed at weekends as I work monday - friday.
First bad experiance was a few months ago when I wanted some new wood and rocks.
So I took the afternoon off work so I could pick the exact bits I wanted.
I was completely ignored in the shop ( previously my visits were great very helpful and chatty) when I did have questions I was spoken to like I was an idiot and had rather sarcastic replys( I think the guy was gaz) Thought maybe he was having a bad day.
Second visit was yesterday I took a few hours off work to go over and buy a ada 60p and a few other bits.
Again i think it was Gaz I asked a few questions about the difference between the do aqua and ada tanks again he couldnt really be bothered speaking with me and was again rather sarcastic.
Before this I thought I might as well get some soil, sand, more rocks and some plants but after the attitude from him I thought no way I am giving them any more money than I needed to.
The only reason I left with the tank was because I took time of work to go over to buy it otherwise I would have gone else where.
So I am at the counter just payed for the tank and I asked for a receipt the young guy who was taking payment said he would have to ask for a receipt to be printed in the back of the shop so off he goes to get it.
He comes back and said Gaz? would bring it out so Gaz? comes out with the receipt I say thank you and hold my hand out to get the invoice and he doesnt make any eye contact or acknowledgement and drops it on the end of the counter so I have to walk over and pick it up.
I said to the young lad that he must of got out of bed on the wrong side this morning to which he replied that he does get like that .
So I replied with thats a good way to lose customers which it is and they have as I will take my business else where from now on.
Just surprised me how such a great shop and helpful staff could end up like this.
I used to buy alot from the green machine years ago best plants around and loved all the display tanks in the shop but stopped using them when they closed at weekends as I work monday - friday.
First bad experiance was a few months ago when I wanted some new wood and rocks.
So I took the afternoon off work so I could pick the exact bits I wanted.
I was completely ignored in the shop ( previously my visits were great very helpful and chatty) when I did have questions I was spoken to like I was an idiot and had rather sarcastic replys( I think the guy was gaz) Thought maybe he was having a bad day.
Second visit was yesterday I took a few hours off work to go over and buy a ada 60p and a few other bits.
Again i think it was Gaz I asked a few questions about the difference between the do aqua and ada tanks again he couldnt really be bothered speaking with me and was again rather sarcastic.
Before this I thought I might as well get some soil, sand, more rocks and some plants but after the attitude from him I thought no way I am giving them any more money than I needed to.
The only reason I left with the tank was because I took time of work to go over to buy it otherwise I would have gone else where.
So I am at the counter just payed for the tank and I asked for a receipt the young guy who was taking payment said he would have to ask for a receipt to be printed in the back of the shop so off he goes to get it.
He comes back and said Gaz? would bring it out so Gaz? comes out with the receipt I say thank you and hold my hand out to get the invoice and he doesnt make any eye contact or acknowledgement and drops it on the end of the counter so I have to walk over and pick it up.
I said to the young lad that he must of got out of bed on the wrong side this morning to which he replied that he does get like that .
So I replied with thats a good way to lose customers which it is and they have as I will take my business else where from now on.
Just surprised me how such a great shop and helpful staff could end up like this.