Hi all and Happy New Year.
I've purchased a JBL filter e902 back in March 2022. Recently the filter has been leaking when I turn it on. It is not very much but overnight it accumulates a substantial amount of water underneath (I have placed a tray beneath it, see attached picture). I am not very sure from where the water is leaking but when I open the filter pump head after it has been running, a lot of water is coming out from the circled parts shown in my attached picture, which I believe is not normal because I have another JBL filter e1502 and I am under the impression that it does not do that. I've also removed the pump head seal and placed it again after cleaning it (this was done twice and another time after I applied some silicone grease). I also removed the basket trays and placed them again inside to make sure that they sit perfectly on each other but the filter is still leaking.
This is a link ( ) of a video of me opening the filter after it has been running for 10-15 minutes.
I have tried contacting JBL and their reply was that I contact the place I've purchased the product, which I did.
The seller’s response was the following:
"Thank you for your email. We think that there is a problem with the seal in the pump head: CP Seal Pump Head E e4/7/900
Have you taken it out and cleaned it? Please try. If this does not help, than please purchase a replacement seal. The seal of the pump head often wear out after a while - therefore they are also not included in our legal warranty terms.
Please let me know how you get on with cleaning the seal."
However, I do not think that the leak is related to the specific seal that they are referring to, but again I may be wrong. If you observe closely the video, the water is leaking from the pump head and to be more precise, the grey holes circled in my first attachment, which makes me believe the leak is somewhere inside the pump head.
Your thoughts/comments are appreciated.
Thanks,
Marios
I've purchased a JBL filter e902 back in March 2022. Recently the filter has been leaking when I turn it on. It is not very much but overnight it accumulates a substantial amount of water underneath (I have placed a tray beneath it, see attached picture). I am not very sure from where the water is leaking but when I open the filter pump head after it has been running, a lot of water is coming out from the circled parts shown in my attached picture, which I believe is not normal because I have another JBL filter e1502 and I am under the impression that it does not do that. I've also removed the pump head seal and placed it again after cleaning it (this was done twice and another time after I applied some silicone grease). I also removed the basket trays and placed them again inside to make sure that they sit perfectly on each other but the filter is still leaking.
This is a link ( ) of a video of me opening the filter after it has been running for 10-15 minutes.
I have tried contacting JBL and their reply was that I contact the place I've purchased the product, which I did.
The seller’s response was the following:
"Thank you for your email. We think that there is a problem with the seal in the pump head: CP Seal Pump Head E e4/7/900
Have you taken it out and cleaned it? Please try. If this does not help, than please purchase a replacement seal. The seal of the pump head often wear out after a while - therefore they are also not included in our legal warranty terms.
Please let me know how you get on with cleaning the seal."
However, I do not think that the leak is related to the specific seal that they are referring to, but again I may be wrong. If you observe closely the video, the water is leaking from the pump head and to be more precise, the grey holes circled in my first attachment, which makes me believe the leak is somewhere inside the pump head.
Your thoughts/comments are appreciated.
Thanks,
Marios