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Used them a lot and never had any issues with them, Orders always deliveried promptly and of great quality. They did change their number recently that may why you can't get hold of them if you have the old number.

For plants you won't get much better than buying from Aqua Essentials. Order before 4 and they are there the next day, none if this 3 days later.

For people saying dosing prime in small tanks can be awkward and you need syringes etc just get the smallest bottle of prime. The dosages for small tanks are in drops rather than ml's and the bottle has a built in dropper lid. Works great on my nano tank.

Going to pop in next week to pick a few bits up. Looks a really nice shop from their website.