Thanks for your reply. I just want to know that the product is safe to use as you can clearly see there is some kind of deposit on the product. If I'm not mistaken, the whole point of this product is that is releases tiny bubbles of co2 into the water column. If, as you can clearly see from the pictures, there is some blockage then there could be a problem. The product looks like it has been used for some time rather than simply a one off test. Would you not agree? Secondly, the plastic bag from intense is simply a closed clear plastic bag with a label attached. I did not know if your company manufactures the product or not. I simply want reassurance over the state of the product before I opened the packaging.
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